What are the fees for Telehealth appointments?

From Tuesday 6 April 2021, online payment will be introduced for Telehealth appointments (including video and phone consultation) for Allied Health services at CBCHS.  Fees for Telehealth appointments are the same as our face-to-face consultation fees. Please click  here to view our fees information.

Clients will receive a payment request via SMS following their Telehealth appointment with a link to pay online via the Westpac PayWay system. Please view the video below for information on Telehealth payments and how to use the PayWay system.

What happens if the Telehealth consultation is interrupted or internet connection is lost?

If the connection is interrupted or lost, the consultation will be continued by telephone or another appointment time will be booked.

If you are experiencing issues on the day and are unable to start the video call, please contact us on 03 8587 0200 to reschedule.

What if I need to change my appointment?

If your appointment needs to be rescheduled, please contact us by phone on 03 8587 0200 and we will organise a new date and time.

What if I’m running late?

If you are running late, we cannot guarantee that a clinician will be available at a different time.

Please ensure that you start your Telehealth call at least 10 minutes before your appointment. This will let you troubleshoot any issues that might delay your call.

What if my clinician is running late?

Our services can be busy. We will do our best to see you as close to your appointment time as possible and appreciate your patience in this matter.

Do I need to use Telehealth or are face-to-face appointments currently available?

During COVID-19, Telehealth appointments are replacing face-to-face consultations for many services.  However on-site appointments are still available for some services including high-priority physiotherapy, podiatry and dental clients.  This information is likely to change in line with State Government restrictions – please click here for the latest information on CBCHS services.

Can an interpreter support me in my Telehealth appointment?

Yes, please ask our CBCHS reception team for an interpreter when you are booking a Telehealth appointment. We will organise for an interpreter to support you in your Telehealth consultation.

Can a family member or carer join me in my Telehealth appointment?

Yes, your family or carer can attend your Telehealth appointment. Speak to the reception team or your clinician for more information on how to organise this 03 8587 0200.

Are Telehealth consultations safe, private and confidential?

All Telehealth consultations are private, confidential and adhere to the same clinical standards as face-to-face consultations at CBCHS. Please click here to view information on protecting your privacy.

When are Telehealth appointments available?

Currently, Telehealth appointment are available during our standard business hours – 8.30am – 5pm Monday to Friday.

How do I provide feedback on my Telehealth appointment?

At the end of your Telehealth session, you will receive a request to complete a short feedback survey. Your comments will help us to continue to improve this service.  You can also use our feedback process for comments, compliments and complaints.